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    Customer Success Manager

    MyArea Network | Tampa, FL

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    Do you dare to reinvent the future of Local and Social Digital Marketing and drive Customer Success?

    We are more than just a network of websites for locals to find the best things to do, places to go and discover. We’re a fast growing high tech company that’s creating innovative ways to increase meaningful engagement between locals & their communities.

    We’re building the technology platform for Local Business’ Digital Future!

    At Myarea Network, you will pioneer ways to connect Local businesses & communities, collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

    Are we right for you?

    We bring our “A” game, positive energy, unique talents and point of view to the office every day. We are curious and comfortable with change and are willing to take risks. Most importantly, everything we do, we do it for our local communities.

    We are looking for Customer Success Managers who can help us cultivate client relationships and educate & empower them to be more profitable leveraging our marketing platform and technologies.

    Responsibilities:

    • Responsible for driving a consistent and positive client experience, working with team members to get issues solved
    • Help clients to adopt the toolsets and take advantage of the platform capabilities quickly and efficiently
    • Be a point of escalation for any of client issues and work with internal teams to resolve them in a timely fashion
    • Develop and execute a success implementation plan and consistent, repeatable processes for our clients to ensuring their satisfaction and loyalty
    • Take the lead on client’s behalf with other teams (i.e. Content, Sales) to make sure they are getting the full benefit of our marketing reach and local brand
    • Develop a deep understanding of client segments (their industries, business goals, pain points, personalities) and conduct proactive outreach / check-ins to provide business analytics, suggest best practices, and promote our services
    • Help to publicize client successes through our digital and media channels, at their discretion
    • Keep client informed of new product features and gather client feedback and advocate for them on any improvements to their overall experience

    Requirements:

    • Bachelor's Degree or 2+ year of experience in related field (i.e. Customer Services in Digital Marketing & Technology, Sales Support and Operations, Hospitality Industry etc.)
    • Excellent interpersonal, presentation, collaborative and communication skills to work effectively with teams throughout organization
    • Proficient use of Microsoft Office (Excel, Word, Outlook, PowerPoint)
    • Motivated team player who consistently strives to exceed goals and customer expectations
    • Ability to manage multiple assignments and prioritize tasks in a fast-paced, deadline-driven, team-oriented environment
    • Excellent verbal, written, presentation and interpersonal skills
    • Ambitious personality and desire to grow within the organization

    To demonstrate the value we place in our team members, we offer:

    • Salary with bonus and equity grant potential!
    • Most Valuable Player (MVP) quarterly and other awards – we celebrate success!
    • Mentoring and leadership development programs
    • Free and/or discounted tickets to local events and conferences
    • Commitment to our communities through volunteer opportunities

    Comprehensive training for the Customer Success Manager position will include learning about the different digital marketing services that are provided to our clients. Candidates with prior experience working with social media, digital marketing and other technology applications is a plus.

    Send us your Cover Letter and Resume today to be considered.