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    Customer Success Manager

    Proof Network Ventures | Tampa


    What are we looking for?

    We're looking for a fantastic Customer Success Manager who can take charge of our customer success team and foster positive relationships with our clients. If you are passionate about finding unique ways to make customers happy while solving their problems, you're a perfect fit for this position. This is a fantastic opportunity for an ambitious, hands-on customer support professional to roll up their sleeves and help build something from the ground up. This role requires very applied knowledge of customer support best practices and will have high-level visibility and interaction with Proof Network's leadership.

    Here is what you’ll be doing:

    • Oversee customer success team, relaying operational needs and requirements (tools, processes, people) back to Proof Network team leaders

    • Interact with customers daily via phone, email, and internal support software
    • Respond to inbound customer service requests regarding product functionality, pricing, billing, and other similar requests

    • Set (and meet) ongoing customer support goals

    • Provide suggestions for improvements or new features based on customer feedback and work with our engineering team to implement them

    • Maintain and update customer information, including mapping support scenarios for support team members

    This might be a great job for you if:

    • You have 3+ years experience with (most of) the above items, particularly in a SaaS support role (management consulting, customer success management, etc.)
    • You understand the typical nuances of SaaS support and have direct experience within the space
    • You have a very strong aptitude for learning software and other technical items
    • You have a solid understanding of standard support software for project management, customer engagement, and standard ops
    • You want to be part of a very fast-growing, digital start-up
    • You are an incredibly fast learner and problem solver
    • You get things done with strong ownership and a bias for action/rolling up your sleeves
    • Bonus: Fluency in other languages, leadership experience in a SaaS company (big plus), a technical/IT background