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    Account Manager

    The Penny Hoarder | St. Petersburg, FL

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    As an Account Manager on our Revenue Operations team, you’ll be an integral part of advertising partnership growth at The Penny Hoarder. You will lead new client on-boarding, existing client development and coordinate with internal teams to ensure on-time and on-budget delivery of performance advertising campaigns.

    Our ideal Account Manager will…

    • Act as the point of contact for all post-sales inquiries with advertisers, affiliate networks, and performance agencies
    • Maintain and cultivate collaborative partnerships with clients; develop an understanding of client objectives and KPIs; ensure successful campaign delivery and execution
    • Own all communication with clients; leverage client partnerships to deliver mutually beneficial outcomes (more revenue, better business model, better user flow, etc.) while meeting or exceeding client expectations (scale, quality, LTV, etc.)
    • Consistently grow revenue and delivery volume of high-performing accounts month-over-month; prioritize accounts; develop and implement strategies that will strengthen overall performance (content/optimization opportunities, rate increases, etc.)
    • Assertively and accurately manage all aspects of assigned accounts, including tracking, forecasting, and pacing
    • Consistently and accurately conduct deep performance analysis to support account growth; identify, investigate and resolve deviations in performance metrics (conversion rates, LTV, CTR, etc.)
    • Partner with ad operations to build and schedule campaigns; monitor daily to ensure campaigns are tracking as expected
    • Other duties as assigned

    As an Account Manager, you will support The Penny Hoarder’s mission by providing:

     

    Pre-Sales Support

    • Proactively identify market opportunities that support revenue growth
    • Inform prospecting efforts; notify sales of high performing offers and potential new clients
    • Provide detailed analysis of vertical market performance
    • Identify how potential advertisers support our mission

    Post-Sales & Post-Campaign Launch Support

    • Support client on-boarding through the setup of postback tracking; demonstrate an understanding of tracking protocols and platforms
    • Work internally with demand generation and ad ops to monitor campaign performance, make optimizations and ensure campaign delivery
    • Maintain and cultivate client relationships by understanding client objectives and KPIs
    • Own successful campaign delivery and execution, including establishing tracking and ensuring acceptable traffic volume and content compliance
    • Effectively communicate with clients to determine goals and set appropriate expectations
    • When required, assist with sales/pitch presentations by preparing key data points, findings, and relevant research
    • Ascertain new budgets from clients based on historical statistics and mutual goals
    • Suggest editorial content revisions to support the delivery of client KPIs

    Operations/Process Management

    • Perform Salesforce and HasOffers data entry and maintenance to ensure accurate reporting and record-keeping
    • Troubleshoot tracking issues and escalate discrepancies as they arise to enable fast action for internal stakeholders
    • Facilitate timely and accurate accounting and billing; input monthly budgets and revenue amounts; verify invoice delivery; manage accounts receivable to ensure payments are received on-time
    • Reconcile and analyze client-side reporting data; identify and resolve discrepancies

    Skills we want you to have…

    • Experience:  At least 2 years in account management and digital advertising, preferably from publisher or agency; experience working with a range of third party vendors
    • Communication:  Excellent written and verbal communication; professional attitude; able to clearly articulate opinions and needs in a manner that drives the business forward
    • Organized:  Able to work independently, effectively manage time and priorities, and meet deadlines – all while maintaining a positive attitude and professional demeanor
    • Flexible:  Able to adjust hours to meet campaign launches and client deadlines (ex. evening campaign launch, early morning reporting request, occasional weekend coverage, etc.)
    • Analytical:  Leverage understanding of digital performance marketing measurements to analyze data and make informed recommendations and decisions; articulate the why behind recommendations and decisions
    • Decision Making:  Ability to make quick, informed decisions and successfully multitask on a variety of projects at once – all while keeping a cool head
    • Drive: Willingness to go above and beyond to deliver campaign success