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Client Success Manager

The Penny Hoarder | St. Petersburg, FL


The Penny Hoarder is one of the largest personal finance websites in the United States, averaging 12 to 17 million monthly readers. Our mission is to empower consumers to make smart decisions about money and to inspire action through personal stories and practical tips.

As a Client Success Manager at The Penny Hoarder, you’ll be an integral part of cultivating the growth of The Penny Hoarder client partnerships. You will be part of a dedicated portfolio management account team, managing relationships with key advertising partners. You will work closely with product, marketing, and our brand editorial groups to execute on a $1M+ performance marketing portfolio budget. Key aspects of the role include: creating effective account plans that include the best solutions to meet client objectives, proactively leading the process to grow accounts, leading new client on-boarding and the account-planning process, adhering to established processes to ensure success, fostering internal relationships to drive revenue growth, driving strategic client account development, campaign performance reporting and project coordination, and ensuring on-time and on-budget delivery of brand and affiliate performance advertising campaigns. 

Our ideal Client Success Manager will:

  • Act as the point of contact for all post-sales inquiries with advertisers, affiliate networks, and performance agencies
  • Maintain and cultivate value-driven, collaborative partnerships with clients; develop an understanding of client objectives and KPIs; ensure successful campaign delivery and execution
  • Own all communication with clients; leverage client partnerships to deliver mutually beneficial outcomes (more revenue, better business model, better user flow, etc.) while meeting or exceeding client expectations (scale, quality, LTV, etc.)
  • Consistently grow client revenue and delivery volume of high-performing accounts month-over-month; develop and implement strategies that will strengthen overall campaign performance (content/optimization opportunities, rate increases, etc.)
  • Assertively and accurately manage all aspects of assigned accounts, including tracking, forecasting, and pacing
  • Consistently and accurately conduct deep marketing performance analysis to support account growth; identify, investigate and resolve deviations in performance metrics (conversion rates, LTV, CTR, etc.)
  • Partner with ad operations to build and schedule campaigns; monitor daily to ensure campaigns are tracking as expected
  • Other duties as assigned

As a Client Success Manager, you will support The Penny Hoarder’s mission by providing: 

Sales Support

  • Proactively identify market opportunities that support revenue growth
  • Inform prospecting efforts; notify sales of high performing offers and potential new clients
  • Provide detailed analysis of vertical market performance
  • Identify how potential advertisers support our mission

Post-Campaign Launch Support

  • Support client on-boarding through the setup of postback tracking; demonstrate an understanding of tracking protocols and platforms
  • Work internally with demand generation and ad ops to monitor campaign performance, make optimizations and ensure campaign delivery
  • Maintain and cultivate client relationships by understanding client objectives and KPIs
  • Own successful campaign delivery and execution; ensure acceptable traffic volume and content compliance
  • Effectively communicate with clients to determine goals and set appropriate expectations
  • Conduct sales/pitch presentations with existing clients; prepare key data points, findings, and relevant research
  • Achieve revenue targets by using consultative selling based on historical statistics and mutual goals to grow client partnerships and increase product line usage
  • Suggest editorial content revisions to support the delivery of client KPIs

Operations/Process Management

  • Perform Salesforce and HasOffers data entry and maintenance to ensure accurate reporting and record-keeping
  • Troubleshoot tracking issues and escalate discrepancies as they arise to enable fast action for internal stakeholders
  • Facilitate timely and accurate accounting and billing; input monthly budgets and revenue amounts; verify invoice delivery; manage accounts receivable to ensure payments are received on-time
  • Reconcile and analyze client-side reporting data; identify and resolve discrepancies

Skills we want you to have:

  • Experience:  At least 3 years in account management and digital advertising, preferably from publisher or agency; experience working with a range of third party vendors
  • Communication:  Excellent written and verbal communication; professional attitude; able to clearly articulate opinions and needs in a manner that drives the business forward
  • Organized:  Able to work independently, effectively manage time and priorities, and meet deadlines – all while maintaining a positive attitude and professional demeanor
  • Flexible:  Able to adjust hours to meet campaign launches and client deadlines (ex. evening campaign launch, early morning reporting request, occasional weekend coverage, etc.)
  • Analytical:  Leverage understanding of digital performance marketing measurements to analyze data and make informed recommendations and decisions; articulate the why behind recommendations and decisions
  • Decision Making:  Able to make quick, informed decisions and successfully multitask on a variety of projects at once – all while keeping a cool head
  • Drive: Willingness to go above and beyond to deliver campaign success

About The Penny Hoarder:

The Penny Hoarder envisions a world with less money stress. By sharing interesting and actionable ways to earn, save and manage money, we empower our readers to make smart choices with their money. The Penny Hoarder’s team is headquartered in the beautiful and walkable downtown St. Petersburg, Florida. For more information, visit: http://www.thepennyhoarder.com/ 

Benefits and Perks: 

  • Health Insurance with 100% of premiums covered (health, dental and vision) 
  • Paid Time Off 
  • 7 paid holidays
  • Unlimited sick days
  • 401(k) with generous employer match 
  • Parking/communications allowance
  • Free beverages and snacks

If you found this job on Indeed or another website, please navigate to our website to apply, so you can answer our application questions. You can read more about what it’s like to work with us at http://thepennyhoarder.com/careers.